Last updated: July 16, 2026
If CloseReply isn't working for your business within the first 7 days of your paid subscription, we'll issue a full refund — no questions asked.
Every CloseReply plan (Starter, Growth, Pro) starts with a 7-day free trial, so you're not charged anything until the trial ends. If, after being charged, CloseReply still isn't the right fit within the first 7 days of that paid period, email support@closereply.com and we'll refund the charge in full.
Email support@closereply.com with your account email and the reason you'd like a refund. There's no form to fill out and no retention pitch — we process these directly.
Outside the 7-day refund window, you can still cancel at any time via closereply.com/cancel. Cancelling stops future billing — your subscription stays active until the end of your current billing period, and you won't be charged again after that, but charges already incurred for the current period are not refunded.
Approved refunds and cancellation requests are processed within 24 hours. Refunds are returned to the original payment method and may take a few additional business days to appear, depending on your bank or card issuer.
If anything here is unclear, email support@closereply.com — a person will reply, not a bot.