Questions?
Answered.

CloseReply is an AI-powered email and SMS agent that automatically replies to every inbound lead within 60 seconds — 24/7. It qualifies prospects, answers their questions, and keeps the conversation going — from your real Gmail address.

Most users are fully live within 10 minutes. Connect Gmail via one-click OAuth, add your business info, and you're done. No code required.

None at all. CloseReply is designed for business owners and sales teams, not developers. No code required. If you can use email, you can use CloseReply.

Yes — every plan includes a 7-day free trial so you can test the full product with real leads before committing. No credit card required to start.

You train the AI with your business details — your services, pricing, tone of voice, qualifying questions, and objection responses. The AI uses this context to have natural, accurate conversations. You can update the training anytime from your dashboard.

The conversations feel natural and human-like. However, we strongly recommend being transparent with leads when asked — it builds trust and is increasingly required by regulations. You can configure your AI to disclose its nature when directly asked.

If the AI encounters a question it can't confidently answer, it escalates the conversation to you with a notification. You'll see the full conversation history and can jump in from any device. The AI never makes up answers it's unsure about.

Yes. You can set your AI's name, communication style (formal, friendly, direct), response length, and specific phrases to use or avoid. Most users name their AI agent to match their brand voice.

Starter ($149/mo) includes email auto-reply 24/7 with Gmail integration. Growth ($299/mo) adds SMS agent, conversation memory, sentiment detection, and business hours mode. Pro ($499/mo) adds smart escalation alerts, auto follow-up, and multi-inbox support. All plans include a 7-day free trial. See closereply.com/pricing for full details.

Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings and you won't be charged again. You keep access until the end of your current billing period.

Yes. We have a satisfaction-based refund policy. If CloseReply isn't working for your business within the first 7 days, contact us at support@closereply.com and we'll issue a full refund — no questions asked.

CloseReply connects directly to Gmail via one-click OAuth for email, and Twilio for SMS. It does not currently integrate with CRMs or calendar tools — it focuses on fast lead response and logs all conversations in your CloseReply dashboard.

Yes. CloseReply only sends messages to leads who have opted in to receive SMS communication from your business. You are responsible for ensuring valid opt-in consent exists before loading contacts. We provide tools to help manage consent and opt-out requests automatically.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We do not sell or share your data with third parties. We are SOC 2 aligned and follow GDPR principles for data handling. See our Privacy Policy for full details.