Questions?
Answered.

CloseReply is an AI-powered SMS agent that automatically replies to every inbound lead within 60 seconds — 24/7. It qualifies prospects, answers their questions, and books appointments directly onto your calendar, all without human intervention.

Most users are fully live within 15–30 minutes. You connect your phone number (or we provision one), configure your AI persona and qualifying questions, connect your calendar, and you're done. Our onboarding wizard walks you through every step.

None at all. CloseReply is designed for business owners and sales teams, not developers. No code required. If you can use email, you can use CloseReply.

Yes. We offer a free trial so you can test the full product with real leads before committing to a paid plan. No credit card required to start.

You train the AI with your business details — your services, pricing, tone of voice, qualifying questions, and objection responses. The AI uses this context to have natural, accurate conversations. You can update the training anytime from your dashboard.

The conversations feel natural and human-like. However, we strongly recommend being transparent with leads when asked — it builds trust and is increasingly required by regulations. You can configure your AI to disclose its nature when directly asked.

If the AI encounters a question it can't confidently answer, it escalates the conversation to you with a notification. You'll see the full conversation history and can jump in from any device. The AI never makes up answers it's unsure about.

Yes. You can set your AI's name, communication style (formal, friendly, direct), response length, and specific phrases to use or avoid. Most users name their AI agent to match their brand voice.

All plans include unlimited AI conversations, calendar booking, CRM sync, and SMS sending. Higher plans unlock more phone numbers, team seats, advanced analytics, and priority support. See closereply.com/pricing for full details.

Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings and you won't be charged again. You keep access until the end of your current billing period.

Yes. We have a satisfaction-based refund policy. If CloseReply isn't working for your business within the first 14 days, contact us at support@closereply.com and we'll issue a full refund — no questions asked.

CloseReply integrates with Google Calendar, Calendly, GoHighLevel, HubSpot, Salesforce, and more. New integrations are added regularly based on user requests. You can also connect via Zapier or our API for custom workflows.

Yes. CloseReply only sends messages to leads who have opted in to receive SMS communication from your business. You are responsible for ensuring valid opt-in consent exists before loading contacts. We provide tools to help manage consent and opt-out requests automatically.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We do not sell or share your data with third parties. We are SOC 2 aligned and follow GDPR principles for data handling. See our Privacy Policy for full details.