Auto Follow-Up

How Auto Follow-Up Works

1. CloseReply replies to the lead

The conversation starts as normal — an instant, on-brand first reply from your real address.

2. It watches for a response

CloseReply keeps track of whether the customer wrote back.

3. After 24 hours of silence, it follows up

If there's no reply within 24 hours, a friendly follow-up goes out automatically — no reminder for you to set.

4. It recovers leads you'd otherwise lose

That second touch brings back people who got busy and forgot — the leads most businesses never chase.

Why It Matters

Most leads that go cold aren't lost to a competitor — they just got busy and forgot. The single most valuable thing a business can do is follow up, and it's the thing almost nobody does consistently.

Auto Follow-Up closes that gap without any discipline required. Every lead that goes quiet for a day gets a friendly nudge automatically, so you recover jobs that would otherwise have slipped away silently.

One recovered job a month usually pays for the tool many times over. Auto Follow-Up turns the leads you've already paid to generate into a second, automatic chance to close.

Frequently Asked Questions

Which plan includes Auto Follow-Up?

Auto Follow-Up is available on the Pro plan ($499/month). It is not included on the Starter or Growth plans.

When does the follow-up send?

If the customer hasn't replied within 24 hours of CloseReply's message, a friendly follow-up is sent automatically.

Is the follow-up automatic?

Yes — you don't have to set reminders or trigger anything. CloseReply tracks the silence and sends the follow-up on its own.

Does it come from my real address too?

Yes. Like every CloseReply reply, the follow-up is sent from your real Gmail (via the Email Agent) so it reads as a natural nudge from you.