Conversation Memory

How Conversation Memory Works

1. A returning customer emails again

CloseReply recognizes the sender from earlier conversations instead of treating every email as a cold start.

2. It pulls their past conversation history

The AI looks back at what you and the customer already discussed — their earlier questions and the details in your history with them.

3. It references that history in the reply

The new reply picks up where you left off, so the customer feels remembered — personal, not robotic.

Why It Matters

Nothing makes a lead trust a business faster than feeling remembered. When a reply references the exact thing they asked last week, it reads like a real relationship — not a bot starting from zero.

Generic, context-free replies are the fastest way to make a warm lead go cold. Conversation Memory keeps every follow-up grounded in the real history, so returning customers feel known and are far more likely to book.

That continuity is what turns a one-off inquiry into a closed job — and it happens automatically, on every reply, without you re-reading the whole thread.

Frequently Asked Questions

Which plan includes Conversation Memory?

Conversation Memory is available on the Growth plan ($299/month) and above. It is not included on the Starter plan.

What exactly does it remember?

It references past emails from the same customer — the earlier questions and details in your history with them — so replies stay consistent with what was already discussed.

Does it work automatically?

Yes. Once you're on Growth or above, memory is applied automatically on every reply to a returning customer — there's nothing to switch on per email.